By visiting our site and/or by making a purchase from us, you engage in our “Service” and agree to be bound by the following terms and conditions. Please read the following terms carefully before viewing or using anything from our website, www.petranova.gr.

If you do not agree with any of the terms and conditions stated below and our use of cookies then you will not have access to any features of our website.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices of our products and products offered on our website are subject to change without notice. We reserve the right to discontinue any product at any time. All products are subject to availability. In case a product is not available after you have expressed your interest on the item, we will notify you by the email provided in your account. In such case you will be invited to select another item available from our website.

We reserve the right to refuse service to anyone for any reason at any time as well as reserve the right to refuse any order you place with us. In the event that we cancel your order for any reason we will notify you via email. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

We are not responsible if information made available on this site is not accurate, complete or current.

Certain product or promotional offers may be only available for purchase through our website but not available in our physical store.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You can make any changes at any time through the settings of your account.

Payment is due immediately with the placement of your order. We will not be able to process and ship your order unless we have firstly received a payment from you.

All orders are payable in Euro. Our payment methods include Credit cards, Pay Pal and bank transfers.

All international orders will be subject to shipping charges, taxes, customs, duties and feed based on the destination country and the items ordered. The recipient of the shipment is responsible for all imported fees.

We do our very best for our products in our photographs showcased on this website to be as accurate as possible to the looks of the original item. However, photographs are for illustrative purposes and we cannot guarantee any variations between the photograph and the product that may occur due to technical restrictions of color reproduction or photo quality on a mobile or desktop computer monitor device.

If you would like to request extra product images for any additional specifications please email us at hello@petranova.gr and we will be happy to assists you.

We are not responsible for any inaccuracies in our graphical representations of our products displayed.

All content of the website including, texts, photographs, designs, information, logos, sound, videos, images are licensed and owned by the company and are protected by the relevant provisions of the Greek, European Community and International law.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Privacy Policy

Whilst using our website we might ask you to provide us with personal information that may include but is not limited to your name, surname, email, phone number, address, date of birth. This is information will be used to recognize your profile made with the website as when you visit the website our servers automatically record information that your browser sends whenever you visit a website. We also might use “cookies” to collect information and to keep a record of data. We may also use “persistent cookies” to save further information like ID and login passwords as well as “session ID cookies” to enable extra features on our website. If you do not accept our cookies terms and conditions at the beginning of our website you will not be able to use our website’s services.

You may also change and block “cookies” from your browser settings. Please take into consideration that this might block some features of our website.

We use your personal information to provide you with a better service and website experience as well as to provide you with further information and with your permission offers from us or third parties, including newsletters, marketing and promotional materials and events.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Your personal information will be displayed on your profile page but will not be able to be accessed by other users. You can revise your profile at any time.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

By using this site, you consent that you are over the age of 18 years of age. We do not intend to collect information from minors.

We reserve the right to modify this privacy policy at any time, so please review it frequently.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Returns

If you would like to return or exchange your item(s) please email us within the first 10 days of receipt for a refund and in the first 15 days for an exchange.  If we don’t hear from you during that time frame unfortunately we won’t be able to process your refund or exchange. 
Please note that refunds are processed for only online purchases.  Exchanges and refunds are not processed for bespoke orders. 

With a copy of your receipt, you may return and exchange your item(s) by visiting our store on 19 Voukourestiou Street, Athens 106 71 or by sending your package via post back to us. We are happy to exchange an item(s) of the same value or more within 15 days of receipt.  Any additional shipping costs that have been payed are non-refundable.  
Our address for your return is: 
Petranova,  Voukourestiou 19, 10671Athens, Greece

At the moment we do not offer pre payed return labels so it is your responsibility to pay for any shipping costs for your return.

We highly suggest you use a trackable courier service when you proceed with your return as we are not responsible for any loss / damage or guarantee your item will reach us back safely.

Please note that we inspect all items returned to us. Items must contain their original packaging and be in a good condition to be approved for an exchange or refund.

Please make sure your items are well packed to avoid any damages to the items. We reserve the right to refuse an exchange or refund if the piece received is determined to be damaged.

Once your return is received inspected and approved, we will send you a confirmation email that we have received your item and another one to update you if your return is approved.

Once your return is approved, we will credit you the amount payed back to your credit card or back to your original payment method within 10 business days.

Please note any shipping costs payed are non-refundable.

Seasonal items:

Seasonal items may only be exchanged with another seasonal item of the same value or higher within 15 days of purchase. We do not offer refunds on seasonal items. Eg: new year charms or Easter egg collections. Sale items: 
We do not offer exchange or refunds on sale items or items under a promotional offer. 

If you have any questions or concerns about our terms and conditions found on this website please contact us at hello@petranova.gr.

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